How do I reopen my account after a Self-Exclusion period ends?

Once your Self-Exclusion period is over, you can request to reopen your account via Support Live Chat or by emailing support@rm89.today. Our Support team will verify and confirm that the period has ended before reopening your account. We also encourage you to check in with yourself before requesting to return.

rm89 — Responsible Gaming

Enjoy gaming the responsible way

Gaming should be about fun and entertainment only. At rm89, all players have access to self-control tools, a 21+ age restriction, and 24/7 support in Myanmar language.

Our Commitment

rm89's Player Protection Commitment

rm89 is a platform designed from the ground up so that Myanmar players can enjoy gaming safely and happily. We firmly believe that gaming is entertainment — not a way to earn a living.

If any player feels that gaming is having a negative impact on their life, relationships or finances, we encourage them to contact our Support team right away. This page explains the tools available and ways to check in with yourself.

21+ — Age Restriction
The rm89 platform is intended for players aged 21 and above only. Anyone under 21 is strictly prohibited from accessing and playing. If there is any chance that your child or a young person in your care can access this platform, please notify Support immediately.

Protection Tools

Tools you can control yourself

rm89 includes tools that every player can use simply and easily to protect themselves

Deposit Limits

You can set your own daily, weekly or monthly deposit cap. Use this to control your budget from the start — once a limit is in place, exceeding it will not be possible.

Session Time Limit

You can set a daily or per-session time limit on your play. When your set time is reached, your account will be temporarily locked automatically.

Self-Exclusion

You can lock your own account for a week, a month, or longer. Once locked, it cannot be reopened until the set period ends — this tool is the most effective way to take a break.

Betting Limits

A tool that limits how much you can bet per round and how much you can lose in a session — it helps prevent you from going over your budget while playing.

Time-Out

You can start a short break of 1 to 7 days immediately using this tool. During this period you will not be able to play, giving you time to reflect.

Gaming History Review

You can view your game records, deposit and withdrawal history, and total time played in your account. Check these records regularly to stay honestly informed about your own activity.

Check Yourself

Warning Signs of Problem Gambling

If you answer "Yes" to one or more of the questions below, we encourage you to contact our Support

Have you ever bet more to try to win back money you lost?
Do you find it hard to stop playing once you start?
Have you ever neglected your family, friends, or work because of gambling?
Have you ever borrowed money to gamble, or are you facing financial difficulties because of it?
Have you ever hidden the amount you gamble from others?
Do you feel down, angry, or anxious on days when your gambling goes badly?
Have you ever played longer than you planned?

To Be a Responsible Player

Healthy Playing Habits

Following these guidelines will help you keep gambling as a form of entertainment over the long term

Set your playing budget in advance and do not go beyond it
Only play with money you can afford to lose — never use money you need for daily life
Take a break when you feel tired — use the session time limit tool
Do not borrow money to gamble
Balance gambling with other hobbies — do not let it be the only thing you do
On a winning day, if you feel like playing more, stop and save it for next time
Be a player who keeps things fair and enjoyable for everyone

Step-by-Step Guide

How to Use the Responsible Gaming Tools

Log In to Your Account

Find the "Responsible Gaming" Menu

Open the "Responsible Gaming" or "Limits" section in your account settings — all the tools are there.

Choose the Tool You Need

Deposit limit, session time limit, Time-Out, or Self-Exclusion — choose based on what you need.

Set the Amount or Period

Fill in the amount (Ks) or period (days / weeks / months) in the simple form and confirm — it will take effect immediately.

Contact Support for More Help

If you have trouble using the tools, click Live Chat on the website to speak directly with our Support team — available 24/7 in Burmese.

21+ Protection

Protecting Minors

The rm89 platform is for players aged 21 and above only, and age is verified when an account is created. Please take the following steps to ensure that your children or anyone under 21 in your household cannot access this platform

Always keep a screen lock and PIN code on your device
Delete browser saved passwords if children can access your device
Never share your account login details with anyone
Log out of your account when children are using your device
If anyone under 21 has accessed the account, contact Support immediately

Child and Family Protection

rm89 puts family wellbeing first. Consider setting up parental controls and device-level app restrictions. If children are nearby while you are playing, pause your session immediately using the session-pause tool.

Note: To contact us about any child protection concern — [email protected]

Get Help

Ways to reach us if you have a problem

24/7 Live Chat

You can reach us in Burmese via the Live Chat button on the rm89 website. If you are experiencing gambling-related distress, contact our support team right away — trusted staff are ready to help.

Private email support

If you prefer to keep this matter confidential, you can contact us by email — [email protected] — available 24 hours a day, Myanmar Standard Time (MMT).

You can request an account closure

If you need personal assistance beyond the self-exclusion tool, just tell Support "I would like to request an account closure" — we will take care of it right away.

Play responsibly and enjoy the entertainment

Explore rm89's services and games with healthy boundaries — check the FAQ and enjoy on your own terms

rm89 Login Read FAQ Slots Games Football

Questions & Answers

Responsible gambling questions at rm89

A request to lower a limit takes effect immediately. A request to raise a limit requires a 24-hour cooling-off period for your safety — this is a policy designed to protect you. A Self-Exclusion period cannot be lifted until the set period has ended.

Once your Self-Exclusion period is over, you can request to reopen your account via Support Live Chat or by emailing [email protected]. Our Support team will verify and confirm that the period has ended before reopening your account. We also encourage you to check in with yourself before requesting to return.

Log in to your rm89 account and open the "Transaction History" or "Bet History" section — you can view all gaming records, deposits, withdrawals and session durations by date. Checking these records regularly is the best way to understand your own gaming habits.

Change your password immediately and notify Support via Live Chat. The rm89 Support team will temporarily lock your account and carry out security checks. If someone other than you is accessing your account, this is an unauthorised access issue and we can resolve it quickly.

Our Support team will listen without judgment to financial difficulties and gambling-related problems. We can lock your account immediately and offer guidance on personal financial management. If the situation is serious, contact our Support team at [email protected] or via Live Chat — we are available any time to help.

First, try to speak with them directly — talk with care and without blame. You can contact our Support team, explain the situation and request that their account be restricted. Support will handle the matter while protecting the account holder's data. Asking for help is an act of strength and care.

Learn More

What games can you play at rm89

Keep exploring games you can play responsibly