rm89 Privacy Policy

This privacy policy applies to all players who access and use the rm89 platform. When you open an account and play at rm89, the personal information you provide is protected in accordance with the terms set out in this policy. We value your trust and are committed to maintaining your privacy.

You can read this policy at any time. If you have any questions, contact our support team via 24/7 Live Chat or at [email protected].

rm89 collects the following types of information from players in order to provide its services:

1.1 Information provided during registration

• Name, date of birth, and proof of identity
• Contact details — email address, phone number
• Payment information — KBZPay phone number, Wave Money account, AYA Pay account, CB Pay account, or bank account number
• Selfie or copy of national ID (at KYC verification)

1.2 Information collected from platform usage

• Login times, game play history, and deposit / withdrawal records
• IP address, browser type, and device technical information
• Browsing patterns on the website (cookies and session logs)

1.3 Information collected from customer service

• Contact records with our Support team via Live Chat, email or ticket system
• Complaints, inquiries and responses

rm89 uses players' information only for the following purposes:

• Account registration and KYC (Know Your Customer) verification
• Processing deposits, withdrawals and payments
• Communicating about bonuses, promotions and rewards
• Player security and fraud prevention
• Analysing play patterns to improve our service
• Maintaining records for legal compliance and correspondence

We will not use your personal information beyond the purposes stated in this policy, whether for advertising revenue or to sell it to unrelated companies.

The rm89 website uses cookies and similar technologies to provide a better experience for players.

Types of cookies used

• Essential cookies — to maintain browsing sessions and for security
• Functional cookies — to remember language and preference settings
• Analytics cookies — to understand how the site is used and make improvements

You can disable cookies in your browser settings, but please note that disabling essential cookies may cause some features of the site to not work properly.

rm89 keeps players' personal information as confidential as possible. It may only be shared with third parties in the following circumstances:

• Service providers — service partners such as KBZPay, Wave Money, AYA Pay and CB Pay that process payments (solely for the purpose of providing the service)
• Legal requirements — when disclosure is required by a valid legal demand or court order
• Fraud prevention — when verifying against illegal money flows or fraud
• Player consent — when you have given explicit permission

Our partner companies are also bound by strict agreements requiring them to use any data they receive only in a manner consistent with this policy.

rm89 applies technical and organisational security measures to protect players' personal information:

• SSL encryption — all data transfers are carried out with TLS/SSL encryption
• Access control — staff can only access data relevant to their own responsibilities
• Data storage protection — servers are maintained in a secure environment with regular backups
• Monitoring — a data breach alert system operates 24 hours a day
• Two-factor authentication — two-step verification is available for account login

However, no matter how robust the measures in place, we make clear that data transfers over the internet cannot be guaranteed 100% secure. Players also share responsibility for keeping their accounts safe, including using strong passwords.

rm89 retains players' personal information for as long as the account is active and for as long as required to fulfil legal obligations.

• Financial records — at least 5 years
• KYC data — 5 years after account closure
• Customer service records — 3 years
• Cookies and session data — when the browser session ends or 2 years

Once the retention period has passed and there are no longer any legal requirements, personal information is securely deleted.

Every player has the following rights regarding their personal information:

Right to access

You can request to view the data we hold about you.

Right to correction

You can request that incorrect or outdated information be corrected.

Right to erasure

When there are no longer any legal requirements or financial obligations, you can request that your data be deleted.

Right to object

You can request to opt out of the use of your personal data for advertising and communications.

To exercise these rights, you can email [email protected] or contact us via 24/7 Live Chat. We will handle your request as quickly as possible.

The rm89 website is a closed platform where players cannot connect to third-party websites. We do not include direct links to external sites or advertising websites. Therefore, we cannot be responsible for the privacy policies of those external sites.

rm89 is accessible to users aged 21 and above only. If we become aware that anyone under 21 has registered and is playing, that account will be immediately closed and the data will be deleted in accordance with the law.

We do not intentionally collect data from individuals under 18 or under 21. If such data has been collected by mistake, please notify us immediately at the support email address provided.

rm89 may update this privacy policy at any time as needed. Any changes are considered effective immediately upon being published on the website.

For significant changes, players will be notified in advance at their registered email address. Continued use of the website after any changes is considered acceptance of the updated policy.

If you have any questions about this policy —
[email protected] — you can also reach us via 24/7 Live Chat in Burmese.