Help Center
rm89 Frequently Asked Questions
You can find clear answers here on deposits, withdrawals, account security, responsible gaming, and how to play on mobile.
This FAQ page covers the most common questions from rm89 players, organised into five sections. From how to deposit, withdrawal times, and calculating bonus wagering requirements, to playing smoothly on mobile and keeping your account secure — it's all answered here. If you can't find what you're looking for, contact us via Live Chat 24/7.
Frequently Asked Questions
Deposits
Log in to your rm89 account and go to the Deposit menu. Select KBZPay, enter the amount, then send payment to the QR code or payment address shown on screen via the KBZPay app. Your account will be credited within a few minutes after the deposit. If you have any issues, contact us instantly via Live Chat.
For all payment methods at rm89, the minimum deposit amount is 5,000 Ks. This applies equally to KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers. You can deposit any amount above this minimum — there is no maximum limit — though note that the Welcome Bonus is only paid out up to 300,000 Ks.
rm89 supports KBZPay, Wave Money, AYA Pay, CB Pay and bank transfers for both deposits and withdrawals. We prioritise local payment methods that are convenient for players in Myanmar, and deposits are credited almost instantly in most cases. The minimum deposit is 5,000 Ks for all methods.
rm89 does not charge any deposit fees. However, payment platforms such as KBZPay or Wave Money may apply their own transfer fees. Those fees are not related to rm89 and vary depending on the payment service you use. If you are unsure, check that platform's fee schedule before depositing.
Yes, you can deposit at rm89 using Wave Money. Go to the rm89 deposit menu, select Wave Money, and fill in the correct amount and Wave Money number. You can then make the payment through the Wave Money mobile app or any outlet that accepts Wave Money payments. Don't forget the minimum is 5,000 Ks.
Devices & Usage
On Chrome (Android), open rm89.today, tap the menu button (⋮), and select "Add to Home screen". On Safari (iPhone), tap the Share button and select "Add to Home Screen". Once done, an icon will appear on your home screen and you can open it just like an app. No download from the Google Play Store or App Store is needed — you can play directly from your browser.
If your connection drops briefly, reopen your browser and log back in to rm89. If the game round was not yet finished, it will remain in your history and you can continue playing. If you have any uncertainty about your balance or game result, contact us via Live Chat with the session ID and time — we will look into it for you.
You should clear your browser cache. In Chrome, go to Settings → Privacy and Security → Clear browsing data → Cached images and files. Then reopen rm89.today with a hard refresh (Ctrl+Shift+R or Pull-to-Refresh). Check that your 4G/5G or Wi-Fi connection is stable, and if the problem persists, contact us via Live Chat.
Yes, rm89 works fully in any smartphone browser. No app download is needed — just open rm89.today and start playing right away. Live Casino, Sports Betting, Slots — everything is fully accessible from your mobile browser. For the best experience, use a Chromium-based browser (Chrome, Edge, Samsung Internet).
rm89 is accessible on Android phones, iPhones, iPads, and desktop/laptop computers. Supported browsers include Google Chrome, Samsung Internet, Mozilla Firefox, Microsoft Edge, and Safari (iOS 14+). JavaScript must be enabled and your browser should be updated to the latest version. Internet Explorer is not supported.
Responsible Gaming
Warning signs to watch for include: continuing to play to chase losses, gambling costs disrupting your daily life, or feeling unable to control how long you play. If you notice these signs, contact rm89 Support and request to have your account self-excluded. Keep it fun — do not treat gambling as a way to make money.
If you have a problem, you can contact rm89's 24/7 Live Chat in Burmese. If you prefer not to use Live Chat, send an email to [email protected]. For ongoing issues, we can temporarily or permanently suspend your account. Your health and financial wellbeing come first — we put our players' interests at the centre of what we do.
If you want to control how much you deposit, contact rm89 Support to request a deposit limit. You can read more about responsible gaming on the Responsible Gaming page. We are always here to support our players' financial wellbeing.
No. rm89 is for players aged 21 and above only. This is a firm requirement to protect our players and comply with our responsible gambling policy. If we find that a player is under 21, the account will be closed immediately and no funds will be returned.
Yes. You can request a Cooling-Off (temporary break) or Self-Exclusion (longer-term block) from rm89 Support. Once the request is made, you will not be able to play from your account during that period. We respect your decision to stop, and the restriction cannot be lifted until the period is over.
Account Security
rm89 uses SSL (Secure Socket Layer) encryption to protect players' personal information and payment data. You can confirm the connection is secure by checking for the 🔒 icon in your browser's address bar. You can read our Privacy Policy at Privacy Policy.
Contact rm89 Live Chat immediately and request a temporary account lock. After that, log out of all remaining sessions and change your password to a new string that is different from the original. A strong password should be a string of more than 10 characters containing numbers, letters (upper and lower case) and symbols. Be careful about logging into any account from more than one device at a time.
When you receive an OTP (One-Time Password) code on your phone or email, do not share it with anyone — including rm89 staff. rm89 staff will never ask for your OTP code. Do not trust anyone claiming to be an rm89 representative who asks for your OTP — this is very likely a phishing attempt. If this happens, contact Support immediately.
The only official rm89 URL is rm89.today. Do not trust domains like rm89-login.com or rm89bet.net. Always check your browser's address bar and look for the SSL lock icon. The safest way to access the site is to type rm89.today directly into your browser rather than clicking any link.
Check your Account Settings to see if 2FA is available on rm89 and how to turn it on. If you do not see the option, contact rm89 Live Chat. With 2FA enabled, no one can log in to your account without passing the second verification step — even if they know your password — which significantly improves account security.
Withdrawal Questions
Under financial security and anti-money laundering requirements, rm89 only transfers withdrawals to a KBZPay, Wave Money, AYA Pay, CB Pay or bank account registered in the name of the rm89 account holder. Third-party wallets are not accepted — this policy also protects the player themselves.
Withdrawals at rm89 are normally processed within 1 hour. If your withdrawal is still pending after 1 hour, contact rm89 Live Chat with your withdrawal transaction ID and amount and we will look into it. Note that a mismatch between the wallet name and the rm89 account name can cause withdrawals to stay pending — contact Support right away if that happens.
To withdraw Welcome Bonus winnings, you must meet a wagering requirement of 25x. This means you need to wager the bonus amount × 25 before withdrawing any winnings from the bonus. For example — if you deposit 20,000 Ks and receive a 40,000 Ks bonus, you must wager 40,000 Ks × 25 = 1,000,000 Ks before withdrawing bonus winnings. Your own deposited funds can be withdrawn before the wagering requirement is met.
rm89's withdrawal service runs 24 hours a day, Myanmar Standard Time (MMT). Processing is normally completed within 1 hour, including late nights and weekends (Saturday and Sunday). If you withdraw via bank transfer, delays caused by the bank itself are outside rm89's control — please check your bank's service hours.
The minimum withdrawal amount at rm89 is 10,000 Ks. Withdrawals below this amount will not be accepted. Once your balance meets the minimum, you can submit a withdrawal through the withdrawal menu and it will normally be processed within 1 hour. Note that the withdrawal button will not be active if your balance is insufficient.
Get in touch for help
If you can't find the answer to your question in this FAQ, you can ask us directly in Burmese via rm89 Live Chat. We're available 24 hours a day, Myanmar Standard Time, so you can reach us at any time. You can also email us at [email protected].
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